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Insight Enterprises Inc. is an Arizona-based publicly traded global technology company that focuses on business-to-business and information technology (IT) capabilities for enterprises. Insight focuses on three, primary solution areas: cloud and data center transformation, connected workforce, and digital innovation. The company is listed on the Fortune 500 and has offices in 19 countries.
Work Location: Pearl Drive, Ortigas Center
One-Day Hiring on March 23 & 24, 2023
For Express Interview contact:
09171333898 - 09178624687 - 09816479098 or meet.google.com/wts-chbe-guc
SERVICE DESK REPRESENTATIVE (10HC)
NIGHT SHIFT, PAY RANGE: 30-33K PHP Total Monthly Package
Position Overview
The IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great place for you. Insight values employees who want to grow within the organization.
What you'll do at Insight
IT DISPATCH/ SERVICE COORDINATOR (5 HC)
NIGHT SHIFT, PAY RANGE: 18-23K PHP Total Monthly Package
Position Overview
The IT Dispatcher will be responsible for timely and accurate execution of tasks assigned by the Services Manager. You will support a 24/7 operation to ensure the workflow/activities of field technicians are covered, actively review completed work orders, participate in MSC projects while meeting client expectations, benchmarks, and maintaining data integrity within our database.
What you’ll do at Insight The IT Dispatcher will be responsible for supporting maintenance/project groups of MSC.
General Requirements:
Bachelor’s Degree in Computer Studies, Business, or related field, from four-year College or University
Fresh graduates are welcome to apply.
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Proven ability to communicate effectively across all levels of the organization
Strong commitment to company values and operating principles
Technical Requirements:
Familiar with ticketing tools and call management tools.
Basic knowledge in using Microsoft Office Suite.
Preferred
Familiarity with supporting desktop issues.
Experience supporting or working in customer service field in a BPO environment.
Experience in using ticketing system.
ASSOCIATE SERVICES TECHNICIAN (3 HC)
NIGHT SHIFT, PAY RANGE: 28-42K PHP Total Monthly Package
Position Overview
Highly articulate and professional in both oral and written communication, as well as presentation, persuasion, and negotiation skills to achieve the desired result needed. Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations required. The ability to effectively present information and respond to questions from groups of managers, customers, and other employees is a must. Ability to respond effectively to sensitive inquiries or complaints. Ability to write using original or innovative techniques or style. Ability to make effective and/or persuasive presentations on controversial or complex topics to management. The ability to interpret data and create meaningful reports is required.
What you’ll do at Insight
Execute task processes as documented for diagnosis and remediation of client issues.
Utilize ticket tracking systems to resolve tickets coming from internal and external requests.
Monitor networks, servers, and applications.
Ensure proper issue escalation and effective incident resolution.
Gather metrics via monitoring, identify trends, and ensure that network servers are running well.
Communicate with various IT teams for issue resolutions
What you’ll need to join Insight
Two-year Associate Degree (field-related) or equivalent experience required.
Must have a minimum of 1-2 years of NOC monitoring, events management, or technical support experience.
Requires working knowledge of hardware/software concepts, including supported Microsoft products and network/account management tools.
Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations required. The ability to effectively present information and respond to questions from groups of managers, customers, and other employees is a must.
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
Strong written and verbal English communications skills
Able to successfully manage multiple priorities.
Proven ability to communicate effectively across all levels of the organization.
Strong commitment to company values and operating principles
QA ENGINEER (5HC)
Night shift, Hybrid, 60-67K PHP Total Monthly Package
Position Overview
As a Quality Assurance Engineer, you will enter a high-energy and tech savvy world. We are looking for someone who has exceptional interpersonal skills, is customer service focused, and has a proven track record of delivering best in class software solutions. Successful QA Engineers can adapt quickly to changing technical and professional environments. Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!
What you’ll do at Insight
Provide both quality control techniques and quality assurance practices to help ensure the continued high level of quality in Insight business systems
Develop, maintain, and execute detailed, comprehensive, and well-structured test plans and test cases
Work with the functional units to define various levels of application testing including functional (positive and negative), load, stress, and general regression testing
Coordinate with the product owners, functional and technical analysts on automated and manual testing; as well as associated Super Users in determining the quality of our applications
Collaborate with the Development Technical Infrastructure group to ensure all environments are properly aligned to support testing objectives
Review business requirements, specifications, and technical design documents to provide timely and meaningful feedback
Estimate, prioritize, plan and coordinate testing activities
Perform functional testing, regression testing, integration testing, user acceptance testing on requests and incidents
Identify, record, document thoroughly and track bugs
Test defects and enhancements moving them to close/complete
Communicates tasks and priorities to direct reports, management, and project stakeholders
Generate periodic test reports for management review
Collect and report quality metrics from test execution
Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments
Develop and maintain relationships with clients and internal teams
Informed; stay up to date with new testing tools and test strategies
What you’ll need to join Insight
Bachelor's degree from four-year college or university or equivalent combination of education and experience
Minimum 5 years’ experience developing clear, concise, and comprehensive test plans, test cases as well as experience in testing business applications
Minimum 2-3 years’ experience using tools, i.e. Jira (Atlassian), Selenium, Load Runner, Keynote and Unified Functional Testing (UFT) to perform functional, automated, load, performance, and/or stress testing
Strong knowledge and experience in all the phases of SDLC
Good knowledge in various software development practices Agile, Waterfall etc
Should have good understanding of the Testing concepts such as smoke testing, regression testing, integration testing, user acceptance testing, verification, severity, priority, validation, test plan and test case creation
Strong organizational skills and the ability to prioritize, plan and execute a goal
Excellent written and oral communication skills in English
Ability to effectively communicate, present and articulate strategies across various audiences; sales, marketing, partners, clients, consultants, executive leaders (internal and external)
Must be willing to work night shift schedule
Useful but not required skills (optional):
DATA ANALYST (5-10HC)
Night/Mid Shift, Hybrid, 25K-27K Total Monthly Package
Position Overview
Manages and maintains master data quality. Monitors the input practices for master data and guarantees proper data entry. Maintains and creates master data records in accordance with Insight policies.
What you’ll do at Insight
Support and validate teammate adherence to master data policies.
Ensure data elements are correct on all records, especially upon creation of new entries
Responsible for auditing and maintaining the integrity of the data. Execute process to identify and remove duplicate records from master data databases.
Create new records in the master databases
Execute processes supporting sales organizations
Communicate with multiple areas of the company
What you’ll need to join Insight
Bachelor's degree (B. A.) from four-year college or university; or equivalent work experience.
Minimum 1 year of experience working with large databases.
Advanced spreadsheet skills
Ability to analyze information to support fact-based decisions
Ability to work well in cross-functional teams
Ability to multi-task in a fast-paced environment
Ability to meet aggressive service-level agreements
Excellent communications skills
Proficiency with MS Word, Excel, Outlook and SAP/Hybris
CLIENT OPERATIONS REPRESENTATIVE AND SPECIALISTS (10 HC)
North America, EMEA, and Australia support
Hybrid, monthly salary depends on the level and region of support
21-24K (Rep level); 25-28K (Spec L2); 30-35K (Senior Spec) Total Monthly Package
Position Overview
The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.
What you'll do at Insight
The Client Operations Representative will be responsible for developing efficient practices to serve business needs
Work on special projects for clients and sales force as needed
Attend Company, vendor, and publisher trainings and webinars, as directed
Build relationships with other Insight departments and increase efficiencies where applicable
Prioritize and respond to incoming client calls and emails
Research technical information on product requests and ensure access to procurement
Responsible for correct and accurate order processing
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system
Research technical information on product requests and ensure access to procurement
Ensure special bid pricing is applied and correct cost is captured on every order before order is released
Ensure contract compliance
Request and/or set up new client sold-to’s, bill-to’s, and ship-to’s as needed
Manage pricing (agreement manager, contract module) and work with vendors on special pricing
Assist clients with their web accounts with Insight
Ensure correct and accurate order fulfillment
Responsible for RMA management, credit re-bills and collections facilitation
Follow-up on all open client returns in a timely manner
Follow through to make sure the replacement order (if applicable) is placed and shipped
Positive interaction with Customer Service /Purchasing on RA/Replacements
Keep sales force informed of any problems and final resolution of issue
Provide order status for client base
What you’ll need to join Insight
Preferably Bachelor’s Degree in any course
College Level
Some experience in customer service, operations, and other related experience.
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
ASSOCIATE BUYER (3 HC)
Mid and Night shift, hybrid, 30-33K Total Monthly Salary
Position Overview
The position of Buyer is responsible for the procurement and process application as it supports Insight’s operations and order fulfillment. This will include working operational issues with suppliers, providing strong client service and maintaining data accuracy within SAP. The Buyer Associate will be empowered to resolve issues as they relate to their assigned responsibilities.
What You'll Do At Insight
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Process Application:
Responsible for purchase order (PO) execution
Process MDS orders and warranty registrations
Process Goods Receipt (GR) for Drop shipments
Work with Accounting to reconcile invoice variances (PPV)
Respond to general sales requests including lead time, pricing, and general vendor inquiries within allotted service levels (SLAs)
Management of ETAs and Lead times for materials
Manage ETAs for open Purchase Orders
Supplier / Material Management:
Responsible for management of Tier2/Tier3 manufacturer lines (Technology partners, and non-go to market supported weird ware lines)
Support Tier1 Foundation Partner lines in ETA, PO backlog management, and PO Goods receipt/invoicing
Expedite deliveries
Negotiate with suppliers as needed – lead times, freight, cost
Follow up and close open issues with suppliers
Manage internal and external supplier backlog reports
Purchasing Operations:
Management of data integrity across area of responsibility & reporting system / data integrity issues
Create / cancel PO’s aligned to daily sales order requirements.
Update and maintain accurate PO costing
Proactive approach to / shipment errors / reconciliation (Accounts Payable)
Program Support – warranties, special pricing, SW licensing
Work with various departments within Insight
Online order entry
Fulfill MDS requests
What You'll Need To Join Insight
College degree preferred; or one to two years related experience
Ability to effectively present information and respond to questions and/or issues from suppliers, management, and other teammates
Strong Microsoft Office skills with a focus on Excel.
Previous SAP experience a plus
STAFF ACCOUNTANT II (2 HC)
Night and Mid shift, hybrid, 37-40K Total Monthly Package
Position Overview
Dynamic and detail orientated corporate accounting position, requiring an accounting background and an understanding of general ledger accounting coupled with large company business process knowledge. The successful candidate will also possess strong interpersonal and written communication skills and embrace a team-environment. The position focuses on internal financial reporting and analysis as well as corporate accounting and reports to the Manager, Accounting.
What you’ll do at Insight
Efficiently prepare and document journal entries and reconciliations that affect revenue and cost of goods sold and reconciliations relating to balance sheet accounts
Analyzing sales transactions and applying generally accepted accounting principles in order to:
Recognize or defer revenue and cost into the proper period
Record appropriate revenue and cost at a line of business and profit center level
Assist with accounting for contracts with customers under new revenue recognition standard
Drive the month end close and consolidation process through collaboration and coordination with functional business department owners and corporate accounting personnel
Applying the principles of generally accepted accounting principles to analyze and describe balance sheet, revenue and cogs fluctuations relating to distinct Business departments
Assist with internal and external audit requests related to responsibilities
Identify and drive continuous process improvement efforts
Various ad-hoc analysis and special projects as assigned
What you’ll need to join Insight
Bachelor’s Degree in Accounting
3 years of experience in corporate / GL accounting function
Experience of using SAP or other ERP, Advanced excel skills
Strong accounting and analytical skills
Attention to detail
Strong knowledge of GAAP
Ability to identify balance sheet errors and improper or misclassified revenue or cogs activity
Ability to document the purpose of a given journal entry
Ability to articulate operating expense fluctuations through written communication
Experience manipulating and analyzing large volumes of data
Excellent oral and written communication skills, ability to communicate effectively with various organizational levels
Ability to work flexible hours as needed
Effectively work in a team-environment
Demonstrated ability to work in a deadline orientated environment
General knowledge of information technology (networks, operating systems, business applications, web technology, databases)
Advanced MS Excel skills
CPA, CMA a plus
Working Knowledge of SAP a plus
Experience working for a publicly held company a plus
GL ACCOUNTING SUPERVISOR (APAC)
Early morning shift, hybrid, 120-135K Total Monthly Package
Position Overview
GL Accounting Supervisor is respsonsible in managing monthly/quarterly/ annual accounting close, P&L reviews, balance sheet recs, journals, assist in preparation and review of tax and stat accounts, monthly sales report revoew and adjustments, US GAAP and IFRS knowledge and reporting, internal and external audit, and cash flow management. For this role, we are looking for someone that has an experience in managing teams of 2-3 teammates. Ensures that all tasks performed comply with Insight’s Policies and Procedures.
What you’ll do at Insight
This position will be responsible for leading a team of two senior accountants and leading the areas of the business including but not limited to the below
Responsible for providing accounting shared services to AU and NZ entity– P&L and Balance sheet support– including but not limited to General Ledger Accounting, Revenue Analysis, Tax and Compliance – income tax and indirect tax, Statutory Accounting, Audit, Bank and Treasury, Reconciliations. Month end/Qtr End and Year Ends
Month end responsibilities various other month end / quarter end activities to ensure timely and accurate closure of month end/quarter end in accordance with various USGAAP /SOX requirements
Supporting APAC revenue recognition process – thorough understanding of IFRS 15, will be a regional expert for revenue recognition across 5 APAC entities, performs quarterly SOX testing, posts revenue adjustment journals, liaises with the US to understand and address any rev rec implications, communicates with the wider INSIGHT team on rev rec processes, drives improvements and ensures APAC is compliant with global policies. Perform monthly multi element /multi-year analysis
Support monthly cash flow preparation and reporting for APAC
Services accounting – Work with the services controller to help in services close and backup that area when needed
Responsible for APAC Interco Recs and tie outs, settlements, and clearings and reconciliations
Responsible for Bank Reconciliations, cash and Bank and Interco clearings
Backup certain areas of the business – as required
Take on additional work as may be required
Assist in preparation of quarterly SEC packets (Quarterly US reporting)
Assisting in statutory and Internal audits
What you’ll need to join at Insight
Qualified CPA or equivalent
Managing small teams (2-3 teammates)
Minimum 5 years’ experience in an SAP environment
Hyperion/Essbase knowledge and experience –essential – 3-5 years
Managed Stat Accounts, Tax Returns and audits
Knowledge of US GAAP and IFRS
Manages high level of complexity
Advanced User of MS Excel
Attention to details and accuracy
Strong communication skills (verbal/written)
Minimum 7 years’ experience in a Financial Accounting role within a commercial firm with relevant accounting experience per main duties and responsibilities above. At least 4 years in a senior accounting supervisor role
Experienced working in a multinational environment and handled multiple entities
Planning and organizing skillsProblem solving and analytical skills
Can do attitude
Excellent team player
